Is the Post-Holiday Return Surge for Real?

"Retailers Say They’re Drowning Under Post-Holiday Return Surge." 

The surge in online shopping and practices like “bracketing”— ordering multiple sizes or variations with the intent to return unwanted items — has significantly increased return volumes, posing logistical and financial challenges for retailers, according to Hannah Bravo, CEO at Loop Returns.

In fact, new data shows a 28% hike in returns over last year and consumers have already returned $122 billion in merchandise.

In an interview with PYMNTS, Bravo said to maintain customer satisfaction while controlling costs, businesses are turning to digital tools and strategic policies to manage returns more efficiently.

“Holiday returns hit new...
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